🛡️ Northrop Grumman (USPS Contractor) – National Security Device Support

The Problem:
The U.S. Postal Service needed reliable nationwide servicing for high-security biological detection systems designed to detect anthrax and other threats in the mail. Devices required consistent maintenance, alarm response, and expert handling.

The Solution:
Traveled to USPS facilities across the country as part of a national support team contracted by Northrop Grumman. Provided on-site maintenance, troubleshooting, and emergency response to biological detection system alarms. Ensured devices remained operational and compliant with strict federal safety protocols.

The Outcome:
✅ Maintained 99% uptime on biological threat detection devices
✅ Rapidly responded to critical alarms, minimizing false positives
✅ Played a key role in national mail security infrastructure
✅ Trusted to work independently across high-security federal sites

🚚 Volvo Truck Dealerships – Helpdesk & Onboarding Support Across Multiple Locations

The Problem:
Nacarato Volvo struggled with inconsistent IT onboarding processes, slow helpdesk response times, aging hardware, and outdated security camera systems across several dealership locations.

The Solution:
Provided hybrid support across remote and onsite environments. Streamlined employee onboarding by setting up new user accounts, provisioning workstations, and configuring access to key business applications. Delivered Tier 1–2 helpdesk support, performed hardware repairs and software troubleshooting, and coordinated the full replacement of legacy security camera systems with modern IP-based solutions.

The Outcome:
✅ Cut onboarding time for new hires by 40%
✅ Improved ticket response/resolution time through proactive support
✅ Enhanced workplace security with upgraded camera systems
✅ Standardized IT processes across all dealership locations

🏥 Broward Health Hospital – EPIC Rollout & Device Implementation

The Problem:
Mount Sinai was preparing for a large-scale EPIC system implementation but faced outdated endpoints, inconsistent configurations, and untracked hardware across departments.

The Solution:
Led full inventory audits, reimaged 250+ devices using SCCM, configured devices to EPIC standards, and ensured compliance with Active Directory policies. Set up training rooms for clinical staff with end-user readiness in mind.

The Outcome:
✅ Enabled a seamless EPIC go-live
✅ Reduced endpoint issues by 60%
✅ Enhanced user onboarding speed across departments

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